Frequently Asked Questions
How long does shipping take?
Standard domestic shipping typically takes 3–7 business days from the time your order is processed. You'll receive a tracking number via email once your order ships so you can follow it every step of the way.
Do you offer free shipping?
Yes! Free shipping is available on every order shipped to the lower 48 states and Washington, DC — no minimum. Faster paid options are also offered at checkout. Alaska, Hawaii and US territories ship at a flat $14.90.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and returned in their original packaging. To initiate a return, please email us at hello@tiipikids.com and we'll walk you through the process.
Do you ship internationally?
At this time, we ship within the United States only. We're working on expanding internationally and hope to have updates soon. Stay tuned!
How do I know your products are safe for my child?
Safety is our top priority. All Tiipikids products are made with BPA-free, non-toxic materials and go through rigorous quality testing before they ever reach your family. We're parents too — we wouldn't sell anything we wouldn't use with our own kids.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 1–2 hours of placing your order. Please email hello@tiipikids.com as soon as possible and we'll do our best to help.
Do you offer wholesale pricing?
Yes! We love working with retailers and boutiques. For wholesale inquiries, please reach out to us at hello@tiipikids.com with details about your store and we'll get back to you with more information.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package in real time. If you don't see the email, check your spam folder or contact us at hello@tiipikids.com.
What if my item arrives damaged or I received the wrong item?
We're so sorry if that happens! Please email hello@tiipikids.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right as quickly as possible.